School Frequently Asked Questions

How do I book a spot on the school bus?

You don’t, our school services are provided by Public Transport Victoria. They are a public designated school bus, therefore a spot or seat cannot be reserved.


My child can’t get a seat?

Buses have a legal carrying capacity of up to 77 passengers. Not all passengers need to be seated and seats are not guaranteed.


How do I pay to use the bus?

Our school services are provided by Public Transport Victoria therefore payment will be made using a Myki ticket. All children are expected to tap on/off on each journey. It is an offence not to pay or tap on.


How much does it cost to use the bus? 

Our school services are provided by Public Transport Victoria therefore payment will be made using a Myki ticket. Our journey covers either Zone 2 or Zone 1 & 2 of a Myki fare.


Can I get a student concession or buy a yearly pass?


I have purchased a yearly or half yearly ticket for my child; do they still need to tap on?

Yes, passengers with any myki ticket still need to tap on. If passengers do not tap on they can be fined by an authorized officer. PTV does monitor passenger statistics. Without Myki tap on’s services may be altered due to non-use.


Can I buy a Myki ticket or top up on the bus?

Yes, our drivers do sell Myki cards and can do up to $20 in top ups.


How does my child catch the bus?

Children should be aware that the only guaranteed time for departure is its first pick up point of the school run. As all other stops on route are not timing points therefore we suggest students be at their relevant bus stops shortly after the first departure time. This will ensure children are at stops when the buses pass by. Buses will not wait for children running late nor will our drivers be allowed to pick them up anywhere other than the stops documented on school run. Children need to ensure that they hail the bus for the driver to stop. Drivers will not stop for children who are just standing at a stop.

  • All school run buses will display a dedicated school run number or “School Service” on the front of the bus. This can be found on the school run sheets.
  • Please be aware of this number to ensure your child boards the correct bus.

I see the bus go past my house; can it stop and pick up my child or drop them off after school?

No, we will only pick up and drop off students at designated and approved stops. These can be found on the school run sheets.


Do your driver’s stop at every stop going home?

No, children need to press the buzzer for the driver to stop. Children need to allow sufficient time for the driver to pull up safely. Pressing the buzzer at or after the stop may result in the children needing to get off at the next stop. We do not take responsibility for knowing where each child needs to disembark. Children must be prepared to disembark as the bus pulls into the stop.


Does Tullamarine Bus Lines enforce payment of fares?

Yes, we definitely do. Tullamarine Bus Lines will continue to work very closely with Authorised Officers and ask for their assistance if fare evasion is evident. Tullamarine Bus Lines will continue to discuss fare evasion with relevant schools and students may also be banned from using the services if they continue to fare evade.


Does Tullamarine Bus Lines enforce bus safety?

Yes, at all times. Please click on the link to see accepted behavior. Students may also be banned from using the services if they do not follow basic safety rules. Some examples of actions not tolerated are: Littering, disruption, loud noises, music, swearing, bags & feet on seats, eating & drinking. Tullamarine Bus Lines are in constant contact with the relevant schools and together with the school will ban children using our services if they are proven to have acted inappropriately or without regard for our driver and fellow students. Safety is a priority for students & staff. 


What if we are running late due to traffic condition?

We are in constant contact with our drivers. If we are running late we do our best to contact the students and/or the school to notify them of delays.


Why is it a designated run in a dedicated area?

Our contract with Public Transport Victoria covers some dedicated school runs from within the North West of Melbourne. We do not deviate from contractual obligations nor are we able to amend runs according to student’s needs. Our runs are clearly documented and our drivers are instructed to follow their runs accordingly. No allowances are made for special requests.


Public Transport Services are reviewed and altered based on information available. If you don’t touch on and touch off, there’s no proof you were here.  There is no guarantee of services staying if we “don’t carry passengers”. Think about it, do you want the service? Touch on and touch off.